FAQ
Frequently Asked Questions
Answers to common questions about our treatments, appointments, and what to expect at BLAAH.
General
About BLAAH
What treatments do you offer?
We offer cosmetic skin treatments (chemical peels, LED light therapy, dermal stamping with exosomes, TempSure skin tightening), laser treatments (laser hair removal and laser skin treatments for pigmentation and redness), and non-surgical cosmetic medicine consultations. See our skin, laser, and cosmetic medicine pages for details.
Do I need a consultation before treatment?
Yes. A face-to-face consultation is required before any cosmetic procedure at BLAAH. This allows your practitioner to assess your skin, take a medical history, discuss realistic outcomes, and ensure you can provide informed consent. For skin treatments such as chemical peels and LED light therapy, a brief assessment is included at the start of your first appointment.
How do I know which treatment is right for me?
Your practitioner will assess your skin, discuss your concerns and goals, and recommend a treatment plan tailored to you during your consultation. There is no obligation to proceed on the day, and we will never pressure you into a treatment you do not need.
What qualifications does your team have?
All cosmetic procedures at BLAAH are performed by AHPRA-registered practitioners. Natalie Hoyle (Registered Nurse, Cosmetics. AHPRA NMW0002801536).
What are the risks?
Every treatment carries some risk, and which ones depend on what you are having done. The common ones are redness, swelling, bruising and changes in pigmentation. Less common ones are set out on our risks and complications page. Your practitioner will go through the specific risks for your treatment, and what recovery looks like, before you agree to anything. All treatments at BLAAH are performed by AHPRA-registered practitioners using medical-grade equipment and products, and we follow infection control and clinical protocols in line with current Australian healthcare standards.
Appointments
Booking & Appointments
How do I book an appointment?
You can book online through our booking page, call us on 0434 529 646, or email blaah.penrith@gmail.com. New patients should start with a consultation appointment.
Where are you located?
We are located at 2 Lord Sheffield Circuit, Penrith NSW 2750. The clinic is easily accessible with parking available nearby.
What are your opening hours?
We are open Wednesday to Friday from 9:30am to 5:30pm, and on alternating Saturdays from 9:00am to 12:00pm. Contact us to confirm Saturday availability.
What is your cancellation policy?
We require a minimum of 48 hours' notice to cancel or reschedule an appointment. Late cancellations may incur a fee. This policy allows us to offer appointment times to other patients who may be waiting.
I am an existing patient. How do I rebook?
Existing patients should contact us directly on 0434 529 646 or email blaah.penrith@gmail.com to receive your personalised rebooking link.
Treatments
Treatments & Aftercare
Is there any downtime after treatment?
Downtime varies by treatment. LED light therapy and TempSure skin tightening usually need no recovery time, so you can return to your usual routine straight away. Chemical peels may involve 2-5 days of mild peeling depending on the peel strength. Dermal stamping typically causes redness for 24-48 hours. Laser hair removal may cause mild redness for a few hours. Laser skin treatments for pigmentation may cause treated spots to appear darker for 7-14 days before fading. Your practitioner will explain the specific downtime for your treatment before you proceed.
How many sessions will I need?
This varies by treatment. Laser hair removal typically requires 6-8 sessions spaced 4-8 weeks apart. Chemical peels are often recommended as a course of treatments spaced 2-4 weeks apart. Dermal stamping usually involves 3-6 sessions spaced 4-6 weeks apart. TempSure skin tightening typically requires 3-5 sessions spaced 2-4 weeks apart. LED light therapy is often done as a weekly course. Your practitioner will recommend a personalised treatment plan during your consultation.
Can I combine treatments?
Yes, many treatments complement each other. For example, our Event Glow package combines a chemical peel with LED light therapy. Dermal stamping includes LED light therapy as part of the session. However, certain treatments need to be spaced appropriately for safety and effectiveness. Your practitioner will advise on the right combination and timing for your goals.
What should I do before my appointment?
Preparation depends on the treatment. For laser hair removal, shave the treatment area 24 hours before and avoid waxing, plucking, or sun exposure for 4-6 weeks prior. For chemical peels, avoid retinol and active skincare for a few days beforehand. For most other treatments, no specific preparation is needed. Your practitioner will provide detailed pre-treatment instructions when you book.
What aftercare is required?
Aftercare varies by treatment but generally includes applying SPF 50+ daily, avoiding direct sun exposure, and using gentle skincare products for a few days. For treatments like chemical peels and laser procedures, you will be advised to avoid active ingredients (retinol, AHAs, BHAs) for 5-7 days. Your practitioner will provide specific aftercare instructions tailored to your treatment.
Pricing
Pricing & Payment
How much do treatments cost?
Pricing is discussed during your consultation so we can recommend the right treatment plan for your skin. The consultation fee is $50. It comes off your treatment if you go ahead at the same appointment, and it is refunded if we assess you as unsuitable for treatment. You will know exactly what something costs before you book it.
Do you offer payment plans?
No. Payment plans and buy-now-pay-later are not currently available. We accept credit card, debit card and EFTPOS, and we do not accept cash.
Can I claim treatments through Medicare or private health insurance?
Cosmetic treatments are generally not covered by Medicare or private health insurance, as they are considered elective procedures. If you have questions about a specific treatment, please ask during your consultation.
Get in Touch
Start a Conversation
Book a consultation or send us an enquiry. We are happy to answer questions before you come in.
Visit Us
Trading Hours
Wed – Fri · 9:30 AM – 5:30 PM
Alt. Saturdays · 9:00 AM – 12:00 PM
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